Get in touch with our team
Our support team is ready to help with account questions, payment issues, technical problems, or general feedback. Contact us for verification guidance, withdrawal assistance, or to report site issues. We respond promptly via live chat, email and phone and can guide you through deposits, responsible gambling options and game queries. For fast service have your account ID ready when you reach out. Our team can also answer questions about promotions and VIP queries. Expect an email reply within 24 hours.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email, account and technical help; response typically within 24 hours) |
| General Enquiries | [email protected] (billing, promotions, verification) |
| Affiliate Enquiries | [email protected] (partner programmes) |
| Phone | +44 20 7946 1835 (available business hours) |
| Working Hours | Mon-Fri, 09:00-18:00 (GMT) |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or situations that require explanations or documents. Please include a clear subject line and current contact details to avoid delays. Attach relevant screenshots or files when possible; incomplete information often slows replies. This helps our team process your request faster and provide any follow-up instructions.
Submit your enquiry
Response Time
Support response times vary by request. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and any documentation required. If your request needs extra review, we’ll keep you updated on progress and provide an estimated resolution time. Urgent cases are prioritised where possible.
Feedback
Got feedback or ideas for improving WiniGreat? We’d love to hear from you. Share suggestions, bug reports, or usability tips and our team will review them carefully. Your input helps shape updates to features, promotions, and site navigation, so please send thoughts anytime - we take every comment into account to make the service clearer, smoother, and more enjoyable.